contact - Fintastic

How can we help?

We're here to assist you with any questions about your order, our fish, or aquarium supplies. Contact us via phone or email for fast assistance.

Fish Health & Quality: Are the fish healthy when shipped? How are they bred or sourced?
Shipping & Arrival: How are the fish packaged? How long is shipping? What happens if the fish arrive dead?
Care Requirements: What tank size does this fish need? What do they eat? Are they compatible with my other fish?
Water Conditions: What temperature and pH do they need? Do they need soft or hard water?
Guarantees & Returns: Do you offer an arrive-alive guarantee? Can I get a replacement or refund if there’s a problem?
Supplies: Is this filter strong enough for my tank? Do I need a heater for this species?

We offer care guides and support to help you create the perfect aquarium. Contact us for information and assistance.

Fast Response Time: We reply within 24 hours.
Expert Advice: Questions answered by experienced aquarists.
Multiple Contact Options: Email, phone.
Personalized Support: We'll help match you with the right fish or solve care issues.
Order & Shipping Help: Reach out for updates, tracking info, or shipping adjustments.
Post-Purchase Support: Our help continues after delivery with care guidance and troubleshooting.